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IT Technical Support Manager

Departement: Information Technology
Workplace: 140 rue de l’Equinoxe Brossard J4Z 0R4
Company: Nortera

By joining Nortera, you are deciding to make a positive and sustainable impact on yourself, others and the planet.

We strongly believe vegetable food is THE solution to bring well-being through food to the nearly 9 billion inhabitants of our planet while preserving its resources.

The size of our company gives all employees the opportunity to grow, gain autonomy and be in charge of their projects.

Why choose Nortera

  • Group health insurance program
  • Employee and family assistance program
  • Retirement savings plan with employer contribution
  • Reimbursement program for physical activity
  • Tuition reimbursement program
  • Annual personal tool allowance
  • Annual clothing allowance
  • Annual safety boots allowance
  • Wellness activities
  • Referral program
  • Paid vacation time
  • 1 day paid volunteering time
  • Activities where we serve our communities
  • Opportunities for advancement within a growing company!

Your daily role

As an IT Technical Support Manager, you will be responsible for the day-to-day management and operations of the technical support team. You will be able to collaborate in the implementation of solutions to maintain service in line with internal customer expectations by leveraging the skills of your team members.

Scope: User equipment (Computers, tablets, VMUs, Peripherals associated with workstations, Fixed phones, cell phones, softphone and WiFi, Walkie-Talkie, Printers...)



  • Manage, coach and motivate staff under your management;
  • Ensure a safe work environment in the areas dedicated to the technical teams (i.e. workshops and computer rooms);
  • Ensure safe installation of equipment at workstations;
  • Conduct strategic planning, manage the project portfolio and budgets of the perimeter;
  • Manage the procurement, preparation, deployment and support of equipment;
  • Supervise the installation of software on workstations;
  • Provide technical assistance to other IT teams to deliver solutions to needs;
  • Participate in second level technical support by prioritizing requests;
  • Build business relationships with 2nd/3rd level teams and vendors;
  • Manage the tools required for the operations of his perimeter (ex. Soti, PXE);
  • Participate in the management of IT support tools and processes;
  • Ensure compliance of technical documentation and monitoring of performance indicators for its scope;
  • Ensure the application of best practices, processes and standards and a technology watch on its perimeter.

Your profile

  • Minimum 5 years of team management experience or other relevant experience;
  • Excellent organizational skills;
  • Strong technical computer skills;
  • Experience in team and project management;
  • Strong analytical skills;
  • Excellent customer service skills;
  • Strong communication and teamwork skills;
  • Bilingual French/English.

Apply Now

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You can see yourself working with us? We want to meet you! At Nortera, diversity is a treasure that we nurture!